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Online learning tips, public course information and things you may need to know about classes and courses. 

FREQUENTLY ASKED QUESTIONS

WHAT COURSE DO I NEED TO DO?

HLTAID009 - Provide cardiopulmonary resuscitation (Updated annually)

 

HLTAID011 - Provide First Aid, includes CPR (Updated every 3 years)

(This course INCLUDES CPR please only book one course)

 

HLTAID012 - Provide First Aid in an Education & Care Setting, includes CPR (Updated every 3 years) (This course INCLUDES CPR please only book one course)

UETDRRF004 - Perform rescue from a Live LV Panel

WHAT CAN I EXPECT IN A PUBLIC COURSE?

- Online learning is required to be completed prior to your practical session

(please see course details for details).

- The practical class will take approximately 45 - 90 minutes (depending on course and group size). 

During this class there will be a short revision followed by hands on practical training for each unit in your course.

- Certificates are usually issued same day.

- We can accommodate disabilities, please connect with our Customer Service Department to provide details.

- If you are unable to arrange care for your child we have no problem you bringing them with you.  

- Our classes are streamlined, relevant, relaxed and fun! "No boring stories -guaranteed!"

- Register and pay online

I AM HAVING ISSUES LOGGING IN TO MY ONLINE LEARNING

Download our trouble shooting tips guide. Check you are logging on with correct email address and you are using CHROME as your browser. 

I NEED TO CHANGE MY COURSE DATE OR ENROLLED IN THE WRONG COURSE

No problem!  Email our Customer Service department and they will make the change for you.  Please provide full name, current course date you are booked in for and the date you need to change to. Changes to a course made once are free of charge. However, making additional changes may result in a fee: $5 for CPR courses and $10 for all other courses.

All course changes must be emailed to: service@fastfirstaidtraining.com.au

CAN YOU PROVIDE ONSITE WORKPLACE TRAINING?

Workplace / group training is our specialty, our goal is to make it as painless as possible for you to organise fun and engaging training for your team.

- Catering to groups of all sizes.

- Blended delivery or 100% face to face training 

- Scenarios and training will modified to suit your workplace

-Access to our Training Portal for easy management of registrations, accessing certificates at anytime and managing compliance.

DO I NEED A USI NUMBER?

You will need a USI (Unique Student Identifier) to register for any course, this is a government requirement.

Creating or finding your USI is quick and easy.

Find or create a USI number

REFUNDS

If you cancel your booking and request a refund please be aware that there will be a service fee to do this.  The external payment gateway deducts a fee on all incoming and outgoing transactions.  We are not able to absorb the outgoing fee on refund requests.

CPR only refund processing fee - $5

First Aid including CPR processing fee - $9 

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