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This course equips workers, particularly in healthcare and community services, with essential skills and knowledge to respectfully interact with people from diverse economic, social, cultural and religious groups. It focuses on developing cultural competence, crucial for effective communication and safe, non-judgmental care in various settings. It also provides students with an opportunity to reflect on their own social and cultural perspectives and biases.

Completing this unit helps workers recognise, understand, and respond appropriately to cultural differences in attitudes, beliefs, and behaviours, promoting inclusive and culturally competent practices in their professional interactions.

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Format:  100% Online 

Duration: Self Paced - It is expected students may complete the course within 4 - 6 hours 

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Cost:  $210

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​​Course Content:

1. Reflect on Your Own Perspectives:

   • Understand Your Own Background: Recognise your cultural and social backgrounds and think about how they shape your views.

   • Respect Diversity: Appreciate and respect the different backgrounds of others.

   • See How Your Views Affect Work: Understand how your perspectives influence your behaviour at work.

   2. Work with Diverse People:

   • Recognise Workplace Diversity: Acknowledge and value the variety of backgrounds in your workplace.

   • Interact Respectfully: Communicate and behave respectfully with people from all backgrounds.

   • Overcome Barriers to Inclusion: Identify and address obstacles that prevent inclusive interactions.

   • Help Others Understand Diversity: Support your colleagues in developing their ability to work with diverse people.

   3. Communicate with People from Diverse Backgrounds:

   • Use Effective Communication: Employ both verbal and non-verbal communication methods appropriately.

   • Handle Cultural Misunderstandings: Recognise and address misunderstandings caused by cultural differences.

   • Address Communication Barriers: Handle any communication issues sensitively and effectively.

   4. Promote Understanding and Inclusion:

   • Highlight Benefits of Diversity: Promote the advantages of having a diverse workforce.

   • Encourage Inclusive Practices: Advocate for and support using inclusive work practices.

   • Improve Understanding and Communication: Identify and act on ways to enhance mutual understanding and communication.

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Course Outcomes:

1. Reflect on Personal Perspectives:

• Understand their cultural backgrounds and biases.

• Respect and appreciate the diversity of others.

• Recognise how their views influence their work behaviour.

   

2. Engage with Diverse People:

• Value diversity in the workplace.

• Communicate and behave respectfully with everyone.

• Overcome obstacles to inclusion.

• Help colleagues understand and respect diversity.

 

3. Communicate Effectively:

• Use appropriate verbal and non-verbal communication methods.

• Address misunderstandings caused by cultural differences.

• Handle communication issues with care and sensitivity.

 

4. Promote Diversity and Inclusion:

• Highlight the benefits of a diverse workplace.

• Advocate for inclusive practices.

• Find and implement ways to improve understanding and communication.

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Course Requirements: Individuals undertaking this course will be expected to complete both written and practical assessment tasks. These are detailed below:

Performance tasks & scenarios

•  Students are required to upload three (3) videos of themselves participating in simulated scenarios to complete the practical assessment component

• Documentation: Complete an Incident Report form

Theory assessment: Assessment consists of multiple choice and short answer questions. The student must complete all assessment questions.

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​Certificate: The following unit(s) will be awarded to successful participants in this course. The certificate will be issued by Allens Training Pty Ltd RTO 90909.

• CHCDIV001 Work with Diverse People